General Conditions of Services

These general conditions of service apply to all services provided by Sobeauty's Home (, Slama Soraya "Beauty specialist, Makeup artist, Nail Designer, Hair Stylist"

  • The customers concerned are:

Individuals - Professionals - Professionals appointed by an Individual

They are subject to these general conditions of service, unless specific agreement prior to the order, agreed in writing between the parties.

Consequently, the reservation of a service by a customer implies the adhesion, without reserve, of the latter to the present general conditions of service provision except specific conditions, specific agreement prior to the order, agreed in writing between the parties consented by Soraya of Sobeauty's Home and the Client.

  • Are integral parts of the contract:

• These general conditions,
• The special conditions accepted by both parties,
• The order accepted by the following means: signature of a reservation contract and confirmation by deposit of a deposit this by Email, texts, written.
• Studies, quotes and technical documents communicated before the service or the formation of the main contract and accepted by the parties.

The CGS are subject to Swiss law. In the event of a dispute, only the Commercial Court will have jurisdiction.

These conditions are applicable from September 1, 2017 and replace all other existing versions. Sobeauty's Home plans to inform its customers but it is not immune to the failure of a messaging system, whether it is its own or that of the customer, it is therefore up to customers to regularly consult the general conditions of services present on this site to check the update because they alone are valid.

2 - Order, online booking and Acceptance

A reservation contract or purchase order is established by Sobeauty's Home on the basis of information communicated by the Customer and indicating the detail of the service to be performed.
Orders are only final when they have been confirmed in writing on the contract by the client, dated and signed, a copy is given to each of the two parties. Orders must be accompanied by the payment of a deposit. This is 30% of the total amount of the service. The Customer declares to have read the general conditions of services and to have accepted them without reservation before placing an order by returning the contract. For all online reservations, the order is confirmed upon confirmation of payment of the deposit.

Modification of services after booking online or by phone:

In case of modification of the online service, the deposit paid beforehand will be kept and will be deducted from the remaining amount of the new service, if this amount is less than the old service the difference will be refunded this is valid for all services except for wedding packages.
For wedding packages in the event of a change in the service, if the amount is less than that of the initial reservation and more than 6 months from D-day: the deposit paid previously will be kept in full as compensation and the difference of the amount will not be refundable and will give rise to a credit.
In the event of a modification of the service of a lower amount and this less than 3 months from the D day: The deposit paid beforehand will be kept in full and the balance of the service initially planned must be paid on the D day.

3 - Location and Prices

The services are carried out at the place agreed between the two parties or at the institute. This obliges the customer to welcome Soraya from Sobeauty's home in downhill conditions and allowing him to install his equipment in order to exercise the service. If the conditions are not met, Sobeauty's home has the right to refuse and cancel the services, and the amount of the services must be paid.

The customer is obliged to provide the full address of the meeting place or the service takes place through Sobeauty's Home which are:

  • At home for the individual

  • For professionals, the place agreed by both parties.

The prices are subject to revision each year on January 1, so the Swiss Franc / Euros rate varies according to the current price.

Sobeauty's Home reserves the right to modify its prices at any time, the current price corresponding to that displayed on the estimate.

4- Payment terms

For all event packages (weddings, birthdays or personalized), payments are made in part when the order is placed (deposit) and the balance on the day of the final service.
Payments are made in Swiss Francs or Euros unless special provisions provided in the contract.

The accepted regulations are: Cash, bank transfer except in exceptional cases (secure online solution via PayPal, no banking information concerning you passes through Sobeauty's Home.
As part of a secure PayPal online payment, the name and date of the service should be mentioned in the comment section reserved for this purpose.

In the event of receipt of the deposit and without the signed estimate, the order will be considered validated by the client or the professional mandated by the latter for the organization of the event, the payment being proof of acceptance.

Sobeauty's Home reserves the right not to perform the service in the event of non-payment according to the terms defined in the contract.

5 - Modification, delays and cancellation of orders

When Sobeauty's Home moves to the client's premises, it may be late due to traffic (traffic, accident, road work) regardless of its will.

Sobeauty's Home reserves the right to cancel any service not paid within the times indicated and until full payment of the invoice, without possible recourse of some nature whatsoever against it.

Date or time modification conditions on the part of the client:

Any modification of the contract requested by the customer is subject to the express acceptance of Sobeauty's Home.

As part of a service reservation (a deposit), the reservation contract signed by the customer stipulating in writing the dates and times is deemed firm and final. In the event that the client wishes to change the date or the schedule, Sobeauty's Home will accept or not to make the change subject to availability.

In the event that Sobeauty's Home does not have availability on the dates and times desired by the customer, those initially planned will be maintained or canceled (see paragraph on cancellation conditions) the modification agreement will only be final when it would have been confirmed in writing, email or text.

Cancellation conditions:

In the event of cancellation more than 6 months before D-Day, the sums collected (deposits) are kept as compensation, the balance of the invoice is canceled.

This cancellation must be confirmed by the Customer of Sobeauty's Home in writing, email or text stipulating the name of the customer with the date and times of the services initially planned.
In the event of cancellation less than 3 months from D-day, the sums received (deposit) are retained as compensation but the client of Sobeauty's Home also undertakes to settle the balance of the invoice for all the services incurred on the reservation contract.

Exemption and cancellation costs due to force majeure conditions:

Sobeauty's home cannot be held liable in the event of non-performance or poor performance of the contract caused by an act of the Client or an insurmountable and unpredictable event by a third party to the contract or a case of force majeure.
Are considered force majeure those usually retained by the jurisprudence of Swiss courts and tribunals such as:

  • Transportation blockages for any reason

  • Blocking or disrupting communication, telecommunication or postal means,

  • Theft, fire or destruction of Sobeauty's Home equipment or documents or media provided by the Customer

  • Climatic conditions making it impossible to perform the contract properly

Initially, in the event of force majeure, the execution of the contract is suspended. If the case of force majeure has a duration of existence greater than the expected duration of the service, the order or the contract is either renewed at a later date by means of an addendum and / or a new order, or terminated for all or part of the current service after agreement of the parties concerned. Cancellation in whole or in part does not cancel the costs and expenses incurred by Sobeauty's Home. An indemnity equal to 30% of the total amount of the service concerned with the travel costs incurred will be paid by the customer to Sobeauty's Home in compensation for the loss of earnings.

6 - Obligation to collaborate

The Customer will make available to Sobeauty's Home all information, photos (model, orientation of the choice of make-up, etc.), documents that may contribute to the successful completion of the subject of this contract.

7– Responsibility

Sobeauty's Home implements all the means at its disposal to carefully carry out the services entrusted to it by the client. All the products used by Sobeauty's Home are products of professional ranges. However, given the allergen risks in rare cases, it is up to the customer to report in writing all known allergic factors at the date of the service. The client therefore discharges Sobeauty's Home from all responsibilities and guarantees it against any recourse likely to be brought against it.
For the performance of the services provided Sobeauty's Home undertakes to give its best care, in accordance with the rules of art. This obligation is expressly agreed, only a pure obligation of means. Its responsibility can only be engaged for a proven fault. Sobeauty's Home is exempt when the Customer has approved the validation steps for the services ordered.

8– Compensation

In any event, whatever the basis of Sobeauty's Home's liability, the damages and any repairs may not exceed the amount of the services provided by Soraya from SBH.

9 - Confidentiality and ownership of results

On condition of reciprocity, Sobeauty's Home undertakes to strictly respect the confidentiality of all information, documents, data or concepts of which it may be aware before, during or after the performance of its service, as well as the content of the work ordered and carried out .
The responsibility of Sobeauty's Home cannot be engaged due to the interception or misappropriation of information during the transfer of data, in particular by Internet. Consequently, it is up to the Customer, when ordering, to inform the Service Provider of the means of transfer that they wish to see implemented in order to guarantee the confidentiality of all sensitive information.

By express agreement, the results of the assignment are in the full control of the Client from the full payment of the service, the Provider refraining from reporting the results and using them in any way whatsoever, unless previously obtained written authorization from the Client.

10 - Processing of personal data

In accordance with the federal law on data protection of June 19, 1992, relating to data processing, files and freedoms, the customer has a right of access, modification, rectification and deletion of the data which the concern.

In order to assert their rights, the Customer will contact Soraya de SBH directly by post or email

11 - Competent court

In the event of a dispute relating to the interpretation or execution of their agreements, the parties will seek, before any contentious action, an amicable agreement and will communicate to each other for this purpose all the necessary information.
In the absence of an amicable settlement of the dispute within a maximum period of one month, any dispute concerning the application of these general conditions of service and their interpretation, their execution and the contracts concluded by Soraya SBH, will be brought before the commercial court of the Sobeauty's Home seat, whatever the place of the order, the service, the payment and the method of payment, and even in case of appeal or multiple defendants.

12 - Waiver

The fact that Soraya of Sobeauty's Home does not take advantage of one of the clauses of these general terms and conditions of service at any given time cannot be considered as a waiver of the right to avail themselves of these same clauses later.

13 - Applicable law


Any question relating to these general conditions of service provision and to the service provisions which they govern and which would not be dealt with by these contractual stipulations.